Policies

 

 

Cookie Policy

 

 What are Cookies?

Cookies are small files of data that are sent to your browser from the websites that you visit. These files of data are stored on your hard drive. There are different types of cookies that are used for different purposes. Cookies have a server to which they send data, for example, the United States or Ireland, where the server is based. 

Our website uses cookies to collect information  and improve our services. When you visit our website a pop up box will notify you of the use of these cookies. From this box you can choose to read more about the cookies that we use, and you can  also find out how you can delete cookies and opt out of consent, if you wish to do so.

By continuing to use our website, you agree to the use of these cookies being generated and collected by your activity on this site. 

There are different types of cookies that are used on websites. Some are Necessary cookies, that are required for the basic function of a webpage, to help with navigation. The website cannot function properly without these cookies.

WIX websites use two types of cookies, these are described as:

'Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

 

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.'

 

(information obtained from the WIX support page stating compliance with EU cookie Laws.  https://support.wix.com/en/article/site-compliance-with-the-european-union-cookie-law)

According to CookieBot:

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

If you would like to learn more about the use of cookies, please click this link here: https://www.aboutcookies.org/

Alternatively, if you would like to change or remove your consent for the use of these cookies, please click this link here: https://www.aboutcookies.org/how-to-delete-cookies

Here are a list of the cookies that we use on this site. This information can be used to inform your decision of whether you choose to opt out of Cookies. (As stated in the website pop up, by continuing to use this website and the services it provides, you agree to the use of these Cookies).

Privacy Policy

The security of your data is important, and at Lauren Marie Studio it is taken very seriously. Below we have outlined the ways in which your data may be collected by either contacting Lauren Marie Studio, purchasing from Lauren Marie Studio, visiting the website or social media accounts for Lauren Marie Studio and also entering into a competition or giveaway by Lauren Marie Studio. It is also outlined in this Policy where this information may be collected from and how it is stored.

Lauren Miller is the data controller for Lauren Marie Studio, who is referred to as 'we', 'us' or 'our' throughout this privacy policy.

Name of legal entity: Lauren Miller trading as Lauren Marie Studio

My contact details are:

laurenmariestudio-ask@outlook.com

You have a right to make a complaint to the Independent Commissioners Office (ICO), if you are not happy with the way that your data is handled. If you would like to complain, please email us at laurenmariestudio-ask@outlook.com, and hopefully we can resolve this issue for you.

It is really important that the data we do hold about you is accurate. Please notify us if the data we hold about you is incorrect and out of date by emailing laurenmariestudio-ask@outlook.com, where we can amend this for you.

What types of Personal data may we collect?

In order to fulfil our service there are times where we will collect some types of personal data from you. Personal data refers to any data that can be used to identify a subject (a person), and there are different types of personal data that may be collected.

It is necessary lawful basis that we obtain certain information about you to complete a purchase. This includes:

Your full name, email address, your user name,  payment details, your delivery address (or recipient's address if applicable).

There may be times where we collect usage data about you. This data refers to the ways you use and interact with our services. We may also collect technical data, which refers to the method in which you visit or use our services (for example, your IP address, the server and type of browser that you use, the version of browser plug in types, the location of this data and time, the system it is operated on and also the platform and other technology on the device you choose to interact with our services on.)

We do not currently collect email addresses or postal addresses for marketing purposes, as we do not have a newsletter or marketing email. Should this be a feature we use in the future, you will only be able to access this by specifically 'opting in' to be a recipient. You will never be added to a marketing list without expressing your consent prior to this.

Sensitive data refers to data such as physical or mental health, religious or philosophical views, racial or ethnic origin, political opinions, trade union activities or any details about criminal offences.

On the occasion where you choose to share any information classified as sensitive data with us (for example, requesting a custom order where this information is relevant, e.g. Wedding Stationery or Christening Stationery), this information is collected for the intended purpose only, and is confidential between us and you. 

After the purpose for which the data collected is no longer necessary, all correspondence which features this sensitive data will be deleted. This information that you choose to share with us is solely your choice.

A record of the process and payment of this order will still be stored for legal reasons.

Custom Orders

We often use social media as a way of sharing the work we have created (for example, Wedding stationery designs and greeting card designs). Please let us know if you would be happy for us to share a custom order we have created for you. We will not share this work without your prior consent.

1.  How will my data be collected?

A purchase made through Etsy

Every time you purchase a product through the Lauren Marie Studio (laurenmariestudioart) shop,  certain pieces of your data are stored for necessary purposes.

For legal reasons, the Invoice produced after purchasing an item is stored by Lauren Marie Studio. The Invoice (which is generated by Etsy as a valid receipt of your purchase) is accessible via the Etsy dashboard, and an email copy is also sent to the seller (Lauren Marie Studio) and the buyer (the customer). The information on this invoice includes your full name, address, email address, payment type, and Etsy username. The invoice also may include any correspondence which you have shared, or we have shared in relation to the completion of the product, and recipients address, should this be applicable.

Please note, this policy refers to Lauren Marie Studio and is not in reference to the ways that Etsy stores your data. When you purchase from Lauren Marie Studio, you agree by Etsy's (www.etsy.com) rules and policies adhering to privacy and the storage and usage of your data.

you can find these details here: https://www.etsy.com/uk/legal/privacy

Any correspondence made between the buyer and Lauren Marie Studio prior to the processing of the order, will be deleted after the purpose of this correspondence is no longer necessary. This correspondence may still stay on record within an Etsy server and it is important to familiarise yourself with Etsy's data and privacy policies before signing up and confirming a purchase. We do not have control over the data that Etsy stores.

It is important to note that the interaction you express towards the Laurenmariestudioart Etsy shop is also retained for legitimate interests. This includes being able to view:

- The username of an account who has favourited an item

- The username of an account who has followed the Laurenmariestudioart page

- What search words customers are using to find Lauren Marie Studio products

- Location (county, town or country where visits from users have come from)

This information helps an Etsy Seller to see shop statistics and interest towards the products they sell.

WIX.COM- www.laurenmariestudio.co.uk

www.laurenmariestudio.co.uk is powered by WIX.

WIX collects two types of data from its visitors and users.

Non Personal Information, which includes:

session heatmaps, scrolls, The operating system and Internet browser, Language and keyboard settings, visitor and user browsing, click-stream activity, the Internet service provider, date and time stamps, information regarding the users device, screen resolution and referring or exit pages.

And Individually identifying information, which includes:

Contact details such as an email address, phone number or billing address, a full name, payment method or transaction details from users with paid services, browser or usage session details such as an IP address, device unique identifyer and geo-location details, third party account details (for example, Paypal, Google and Facebook), scanned identification documents that the user provides to WIX, correspondence made through the service such as the email contact box, and any other personal information that the visitor, customer or user provides.

You can read a full Privacy Statement from WIX, here:

https://www.wix.com/about/privacy

From time to time we may update the Lauren Marie Studio website using WIX. The website is accessible by us, the data controller, or a relevant third party for website design purposes only. Access to the site is not granted for any reasons other than for website design and maintenance purposes. 

An order placed not through Etsy (or an order requested through Email, or Craft Fair/Event/offline order)

For orders that are not placed online, an invoice is kept on record for 7 years, as a legal requirement for tax and accounting purposes. The invoice kept as a record is the same invoice that is sent to the buyer on receipt or billing of payment.

2. How will my data be stored?

Making sure your data is stored securely is important to us, and we have put appropriate measures in place to ensure this.

The data obtained from processing and fulfilling a transaction (name, address, email address, username, recipient's name and address) is included in the Etsy invoice, or an invoice that we create for a product that is not sold online.

Etsy invoices are stored on the Etsy server as a receipt for products purchased. Etsy also sends an invoice to the buyers email address and an email address for Lauren Marie Studio. Etsy uses SSL (secure socket layer technology) for processing payments. We have no access to this information and this information will not be stored by us.

The data collected will be stored for up to seven years, due to legal reasons (such as tax and audit purposes). The HMRC recommends storing tax return documents for at least five years.

Email queries that are submitted through the contact section of www.laurenmariestudio.co.uk are stored as an email on the WIX inbox, and an email is also sent through to a Lauren Marie Studio email. The information on this email is deleted after  the purpose for which it has been obtained is no longer necessary, however your email address may be stored. We will not use your email address to send you marketing information.

The data recorded when you visit  www.laurenmariestudio.co.uk (powered by WIX) is subject to the Wix privacy policy. You can read this full statement here: https://www.wix.com/about/privacy

There may be times where your data is stored securely using the iCloud or the Cloud services.

3. Will my data be shared with anyone else?

As previously stated, when you use and make a purchase through the Etsy service, you give consent for Etsy to store your data. An email that you have sent to us through the contact page on www.laurenmariestudio.co.uk will also be on the WIX server.

Aside from your use of the services that we sell and advertise through (Etsy, Instagram, Facebook, Twitter, WIX) for which you give consent for these companies to store your data, there may be some circumstances where your data may be shared with third parties. These circumstances are limited and restricted. The reason for this will only be if it is required to fulfil the purpose for which we have obtained your data. For example:

Delivery purposes: If you have purchased a design to be received in the post, your full name and postal address may be shared with a delivery service to fulfil that purpose.

Design purposes: If you have purchased a personalised design that needs to be printed, the details featured on this design will be shared with a third party printing company that fulfils this purpose.

Accounting purposes: Any transactions made through Lauren Marie Studio must be disclosed by law for tax returns, and therefore this information may be shared with an accountant, book keeper and HMRC.

Lawful Purposes:  We may collect, retain or share your data if we believe it is necessary to comply with laws, such as a government request or legal process, in order to investigate, prevent or address fraudulent or illegal activity, security and technical issues, and to protect the rights, safety and security of my customers.

4. How can I find out what data you store on me?

As a data subject you have a number of rights including a right to be forgotten, and a right to erasure. Should you wish to claim access to your data that we store, or to have your data deleted from our systems, you can contact us with such requests by emailing laurenmariestudio-ask@outlook.com, however we are able to charge an administration fee in certain circumstances, for example multiple requests for the same information.  

5. Children's Data 

We do not knowingly collect Personal Data from children under the age of sixteen (16) from our Website. If you are under the age of sixteen (16), please do not submit any Personal Data through our website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data through the Website without their permission. If you have reason to believe that a child under the age of 16 has provided Personal Data to us through the Website, please email us at laurenmariestudio-ask@outlook.com and we will endeavour to delete that information from our databases.

6. Sending Data outside the European Economic Area

We will only send data outside of the European Economic Area ('EEA') to work with our agents and advisers who we use to deliver services to you or to comply with legal duty. If we do transfer data outside the EEA, we will make sure that this is protected in the same way as if it were being used inside the EEA. We will use one of the following safeguards to ensure that this is protected:

- Transfer the data to an non-EEA country which has privacy laws at least as protective as those within the EEA.

- Put in place a contract with the recipient of the data using EU model clauses which means the recipient must protect the data to the same standards as required within the EEA, or

- Rely on a pre-agreed Privacy mechanism such as the EU/US Privacy Shield agreement.

7.  In the event of a data breach

We take appropriate measures to ensure that your data is safe, secure and stored appropriately, and that access to this data is strictly limited by any third parties.

In the event of a data breach, we have put appropriate measures in place to deal with this issue. If the security of your data is ever compromised, we will notify you and an applicable regulator of a security breach of this within 72 hours, via this privacy document. Whilst we do not use your email for marketing purposes, if you have supplied your email to us, if your data has been subject to a security breach, we may use this to notify you.

Lauren Marie Studio is committed to the safety of your information.

Terms and Conditions

 

 

Custom/Commissioned Design (including event stationery)

 

The terms and conditions below are in reference to Lauren Marie Studio, who are referred to as we, us or our in the policy. We reserve the right to make changes or amend these terms and conditions at any time. A full copy of these terms and conditions can be found at www.laurenmariestudio.co.uk

 

Payment

For custom orders, payment is to be made in by bank transfer, for which the details will be provided at the time of booking.

 

As standard, for custom orders which require printing a payment of 50% of the total fee is required at the time of booking to secure the artwork. Upon completion of the design, a watermarked jpg. will be shared with you for approval. Once approved, the remaining 50% of the total fee will be required. Once a receipt of the payment has been cleared, the final artwork will be sent to print. The design will not be sent to print unless full payment has been cleared.

 

For custom orders where no printing is required (hand painted pieces or digital items), the payment for this service is required in full at the time of booking. 

Without receipt of payment, your booking is not completed and the work on your design will not commence.

Items commissioned through my Etsy UK shop may be redirected to requesting a ‘custom order’, for which the payment will be required in full at the time of booking.

Wording

We ask you to supply us with all correct copy, wording and imagery you require for us to use, in order to complete our services. You must check that the content you provide to us is correct and accurate, we are not liable for any mistakes you make.

 

Approval of designs

When custom commissions are underway, we endeavour to share progress updates in the form of digital images on the design with you (if applicable).

 For custom wedding stationery, three(3) design mock ups are included in the price at the time of booking. Should you require any additional design mock-ups (or more than one(1) revision to a selected mock-up) a design charge of £20 per hour will be applicable.

Please bear in mind that colours viewed on a computer screen and in physical print format may differ slightly. If you require a printed sample of a design mock-up, this can be arranged for an additional cost (dependent on printing).

 

Refunds and cancellations for printed items

Due to the nature of custom designs, once your design has commenced your 50% of the total fee paid at the time of booking becomes non refundable. If you choose to cancel your order after this point, your deposit is not refundable, no goods will be sent to you and you will not be required to pay the remainder of the bill. Once a design has been approved by you for print and the remainder of the bill payment has been cleared, if you choose to cancel your order, the full total is not refundable. This is due to your items being sent to print, and your order already completed.

Refunds and cancellations for items which are hand painted or digital:

Once payment has been received and the design stage has commenced, no refund will be given should you wish to cancel. 

Delivery of goods

The estimated processing time for your order will be confirmed with you at the time of booking. Should there be any changes to this time, for reasons outside of our control, we will notify you at the earliest possible time.

 

Faults to the physical product

On the rare occasion that a fault may occur, which can happen, we will endeavour to do everything possible to resolve your problem. Upon arrival of your goods, you have 24 hours to notify us of any faults with the design or finished product. A notification after this time may hinder you from receiving replacement goods in adequate time, and goods may be subject to closer examination before agreeing a replacement.

 

Faults to the design

Upon completion of your design, you are sent a watermarked jpg. image of your design. At this point we recommend having your design checked by three(3) persons to closely examine the design and confirm that it is correct.

Once the design has been approved and payment has been cleared, any faults within the design that you discover after this point become your responsibility, and a redesign and reprinting charge may apply.

 

Liability

We, Lauren Marie Studio, are not liable for any loss or damage to your product once it has been dispatched. We accept no responsibility for any faults or damages to goods should be deem this to have been intentional or created by ‘adjusting’ the product we have provided. We are not liable for any actions by third parties on our website.

 

Intellectual property

We remain the sole owner of all content and designs we create. All designs are covered by intellectual property and the copyright remains with us. When you purchase content or designs by us, you become of the owner of the physical product sold to you, but not the design nor license to reproduce this design. You agree that you will not reproduce, share, modify such artwork or sell for commercial profit or financial gain.

 

Digital designs

When purchasing a digital file of content or design by Lauren Marie Studio, you hereby agree not to reproduce, share, modify for any reason other than agreed at the time of purchase. You must not sell for commercial profit or financial gain or modify the design in question to remove any logo, signature or watermark that states it is our intellectual property.

Our full Privacy Policy can be found here.

 

Social Media Contests

 

Sometimes we may host giveaways or contests on Instagram, Twitter or Facebook. These contests are not endorsed or affiliated by any social media platform. All entrants must be based in the UK. 

 

If you choose to enter any contest or giveaway by Lauren Marie Studio, you agree not to:

 

a) Create multiple accounts in order to enter the contest more than once. This could result in your accounts being suspended, and if you use multiple accounts to enter our contest, your entries will not be legible.  

b) Post multiple versions of the tweet and giveaway information (either identical or near duplicate). 

c) Add the associated hashtag (if applicable) to any tweets where this may be irrelevant. This could lead to violation of Twitter rules and regulations.

Acceptance of Terms and Conditions

© Lauren Marie Studio all rights reserved

 

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