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Cookie Policy

 What are Cookies?

Cookies are small files of data that are sent to your browser from the websites that you visit. These files of data are stored on your hard drive. There are different types of cookies that are used for different purposes. Cookies have a server to which they send data, for example, the United States or Ireland, where the server is based. 

 

Our website uses cookies to collect information  and improve our services. When you visit our website a pop up box will notify you of the use of these cookies. From this box you can choose to read more about the cookies that we use, and you can  also find out how you can delete cookies and opt out of consent, if you wish to do so.

By continuing to use our website, you agree to the use of these cookies being generated and collected by your activity on this site. 

There are different types of cookies that are used on websites. Some are Necessary cookies, that are required for the basic function of a webpage, to help with navigation. The website cannot function properly without these cookies.​

 

WIX websites use two types of cookies, these are described as:

 

'Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.

Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.'

(information obtained from the WIX support page stating compliance with EU cookie Laws.  https://support.wix.com/en/article/site-compliance-with-the-european-union-cookie-law)

According to CookieBot:

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

 

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.​

 

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

 

If you would like to learn more about the use of cookies, please click this link here: https://www.aboutcookies.org/

 

Alternatively, if you would like to change or remove your consent for the use of these cookies, please click this link here: https://www.aboutcookies.org/how-to-delete-cookies

 

Here are a list of the cookies that we use on this site. This information can be used to inform your decision of whether you choose to opt out of Cookies. (As stated in the website pop up, by continuing to use this website and the services it provides, you agree to the use of these Cookies).​​​

 

Privacy Policy

Last updated: 19/10/2023

 

The security of Your data is important, and at Lauren Marie Studio it is taken very seriously. Below We have outlined the ways in which Your data may be collected by either contacting Lauren Marie Studio, purchasing from Lauren Marie Studio, visiting the website or social media accounts for Lauren Marie Studio and also entering into a competition or giveaway by Lauren Marie Studio. It is also outlined in this Policy where this information may be collected from and how it is stored.

 

Lauren Anderson is the data controller for Lauren Marie Studio, who is referred to as 'We', 'Us' or 'Our' throughout this privacy policy.

 

The customer is the data subject, who is referred to as 'You', 'Your' or 'Yourself' throughout this privacy policy.

 

Name of legal entity: Lauren Anderson trading as Lauren Marie Studio

 

Contact details: lauren@laurenmariestudio.co.uk

 

If You are not happy with the way Your data is handled, please first contact us at lauren@laurenmariestudio.co.uk, and hopefully We can resolve this issue for You. Should You still remain unsatisfied after Our attempts to rectify this issue, You have a right to make a complaint to the Independent Commissioners Office (ICO). 

 

It is really important that the data We hold about You is accurate. Please notify Us if the data We hold about You is incorrect and out of date by emailing lauren@laurenmariestudio.co.uk, where We can amend this for You.

 

We reserve the right to make amendments to this privacy policy at any time. We recommend familiarising Yourself regularly with the policy and contacting Us with any questions You may have.

 

What types of Personal data may We collect?

 

 

In order to fulfil Our service there are times where We will collect some types of personal data from You. Personal data refers to any data that can be used to identify a subject (a person), and there are different types of personal data that may be collected.

 

It is necessary lawful basis that We obtain certain information about You to complete a purchase. This includes Your full name, email address, Your username, billing address, delivery address (or recipient's address if applicable). 

 

There may be times where We collect usage data about You. This data refers to the ways You use and interact with Our services. We may also collect technical data, which refers to the method in which You visit or use Our services (for example, Your IP address, the server and type of browser that You use, the version of browser plug in types, the location of this data and time, the system it is operated on and also the platform and other technology on the device You choose to interact with Our services on.)

We will only use Your email to send You marketing by Lauren Marie Studio if You specifically OPT IN to this. We will never send You marketing without Your consent.

 

Sensitive data refers to data such as physical or mental health, religious or philosophical views, racial or ethnic origin, political opinions, trade union activities or any details about criminal offences. On the occasion where You choose to share any information classified as sensitive data with Us (for example, requesting a custom order where this information is relevant, e.g. Wedding Stationery or event Stationery), this information is collected for the intended purpose only, and is confidential between Us and You. This information that You choose to share with Us is solely Your choice. A record of the process and payment of this order and relevant order details will still be stored for legal reasons.

 

Custom Orders​

 

We reserve the right to share the designs We create across Our website, social media, on public display of business or equivalent. When We do this, We do not share designs which feature contact details or other sensitive data. We will only share designs featuring surnames after receiving permission to do so in writing. We will not seek permission to share designs that feature first name only. We reserve the right to share these at any time. We keep a record of the designs We create for the purpose above.

 

1.    How will my data be collected?

 

We collect data where necessary to complete our service, the information you share with us is your choice.

We delete data when it is no longer necessary, and within the 7 years storage guideline we have for legal records and accounting purposes. 

Contact form

 

If you fill out Our contact form, the data You submit will be collected for the purpose of fulfilling Your enquiry. If You choose to check the box to subscribe to emails, Your name and email address will be added to Our mailing list. We will contact You regularly with news and offers, and You can unsubscribe at any time.

 

Email Correspondence

 

Your data, such as Your name, email address, and information provided may be collected by submitting an email to Us, either directly, or through Our contact form on Our website. The information on this email is deleted after the purpose for which it has been obtained is no longer necessary, within our set policy guidelines, however Your email address may be stored. We will not use Your email address to send You marketing information, without Your authorisation to do so by clicking the box to subscribe to emails. 

 

And Email sent through a directory

 

Hitched, Bridebook, Married in Kent

Your data, such as Your name, email address, Wedding date, and any further information provided may be collected by submitting an email to Us through a directory. We will not use Your email address to send You marketing information, without Your authorisation to do so. Information in Your email through a directory will be collected in accordance to their own Privacy Policy. 

 

Live Event

 

Your data, such as your name, email address, and the information You provide to me by engaging in conversation at a live event (such as a Fair or Showcase, market, workshop, networking event or live illustration service) will be collected for the necessary process of fulfilling Your enquiry or order.  This information is deleted after the purpose for which it has been obtained is no longer necessary and within our policy guidelines. 

 

A purchase made in Our online shop: www.laurenmariestudio.co.uk

 

For legal reasons, the Invoice produced after purchasing an item is stored by Lauren Marie Studio. A copy of the Invoice (which is generated as a valid receipt of Your purchase) is sent to the seller (Lauren Marie Studio) and the buyer (the customer). The information on this invoice includes Your full name, billing and delivery address, email address, payment type, and username, if applicable. The invoice also may include any correspondence which You have shared, or We have shared in relation to the completion of the product, and recipients address, should this be applicable. All invoices, whether ordered directly through email or through an online shop, are kept on record for 7 years, as a legal requirement for tax and accounting purposes. The invoice kept as a record is the same invoice that is sent to the buyer on receipt or billing of payment.

 

The Lauren Marie Studio Shop

 

www.laurenmariestudio.co.uk is created through WIX. WIX has an SSL certificate, and the shop is compliant with PCI DSS.

 

‘Wix is Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. The PCI DSS is an information security standard for organizations or companies that accept credit card payments. This standard helps to create a secure environment by increasing cardholder data, thus reducing credit card fraud.’

 

·       Privacy & Security | Site Compliance | Wix.com 

 

WIX collects two types of data from its visitors and users.

 

Non Personal Information, which includes:

 

session heatmaps, scrolls, The operating system and Internet browser, Language and keyboard settings, visitor and user browsing, click-stream activity, the Internet service provider, date and time stamps, information regarding the users device, screen resolution and referring or exit pages.

And Individually identifying information, which includes:

 

Contact details such as an email address, phone number or billing address, a full name, payment method or transaction details from users with paid services, browser or usage session details such as an IP address, device unique identifier and geo-location details, third party account details (for example, Paypal, Google and Facebook), scanned identification documents that the user provides to WIX, correspondence made through the service such as the email contact box, and any other personal information that the visitor, customer or user provides.

 

You can read a full Privacy Statement from WIX, here: https://www.wix.com/about/privacy

From time to time We may update the Lauren Marie Studio website using WIX. The website is accessible by Us, the data controller, google business, google drive, or a relevant third party for website design purposes only. Access to the site is not granted for any reasons other than for website design and maintenance purposes. 

 

Shopping with Lauren Marie Studio through a third-party website

 

Please note, this policy refers to Lauren Marie Studio and is not in reference to the ways that third party websites handle Your data. Please familiarise Yourself with the third-party website’s policies for this information. 

 

 Etsy: https://www.etsy.com/uk/legal/privacy

 

 And So To Shop:  https://andsotoshop.com/terms-of-use/#privacy-policy

 

Thortful: https://www.thortful.com/legal/privacy-policy

 

2. How will my data be stored?

 

Making sure Your data is stored securely is important to Us, and We have put appropriate measures in place to ensure this.

 

The data obtained from processing and fulfilling a transaction is included in an invoice and receipt. The data collected for the purpose of an invoice will be stored for up to 7 years, due to legal reasons (such as tax and audit purposes). The HMRC recommends storing tax return documents for at least five years.

 

Email queries that are submitted through the contact section of www.laurenmariestudio.co.uk are stored as an email on the WIX inbox, and an email is also sent through to a Lauren Marie Studio email. The information on this email is deleted after the purpose for which it has been obtained is no longer necessary / within our policy guidelines, however Your email address may be stored. We will not use Your email address to send You marketing information, without Your authorisation to do so.

 

There may be times where Your data is stored securely using the Onedrive, iCloud or the Cloud services, or independent hard drive.

 

3. Will my data be shared with anyone else?

 

A purchase or email through WIX will also be on the WIX server.

 

Aside from Your use of the services that We use, sell and advertise through (The Lauren Marie Studio website (WIX), Google, Microsoft, Signable, Etsy, And So To Shop, Folksy, Thortful, Instagram, Facebook, Twitter, Hitched, Married In Kent, Bridebook) for which You give consent for these companies to store Your data, there may be some circumstances where Your data may be shared with third parties. These circumstances are limited and restricted. The reason for this will only be if it is required to fulfil the purpose for which We have obtained Your data. For example:

 

Delivery purposes:  Your full name, postal address, and email address may be shared for delivery purposes.

Event Assistant: Necessary details may be shared with my assistant in order to fulfil and deliver our service.

 

Design purposes: If You have purchased a personalised design that needs to be printed, the details featured on this design will be shared with a third party printing company that fulfils this purpose.

 

Accounting purposes: Any transactions made must be disclosed by law for tax returns, and therefore this information may be shared with an accountant, book keeper and HMRC.

 

Lawful Purposes:  We may collect, retain or share Your data if We believe it is necessary to comply with laws, such as a government request or legal process, in order to investigate, prevent or address fraudulent or illegal activity, security and technical issues, and to protect the rights, safety and security of Our customers.

 

4. How can I find out what data you store on me?

 

As a data subject You have a right to be forgotten, and a right to erasure. Should You wish to claim access to Your data that We store, or to have Your data deleted from Our systems, You can contact Us with such requests by emailing lauren@laurenmariestudio.co.uk , however We are able to charge an administration fee in certain circumstances, for example multiple requests for the same information.  ​

 

5. Children's Data 

 

We do not knowingly collect Personal Data from children under the age of sixteen (16) from Our Website. If You are under the age of sixteen (16), please do not submit any Personal Data through Our website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce Our Privacy Policy by instructing their children never to provide Personal Data through the Website without their permission. If You have reason to believe that a child under the age of 16 has provided Personal Data to Us through the Website, please email Us at lauren@laurenmariestudio.co.uk and We will endeavour to delete that information from Our databases.

 

In the circumstance where You have provided information about a child under the age of 16 to Us for commission and design purpose, this data is deleted once the purpose has been fulfilled and the information is no longer necessary. 

 

6. Sending Data outside the European Economic Area

 

We will only send data outside of the European Economic Area ('EEA') to work with Our agents and advisers who We use to deliver services to You or to comply with legal duty. If We do transfer data outside the EEA, We will make sure that this is protected in the same way as if it were being used inside the EEA. We will use one of the following safeguards to ensure that this is protected:

 

- Transfer the data to a non-EEA country which has privacy laws at least as protective as those within the EEA.

- Put in place a contract with the recipient of the data using EU model clauses which means the recipient must protect the data to the same standards as required within the EEA, or

- Rely on a pre-agreed Privacy mechanism such as the EU/US Privacy Shield agreement.

 

7.  In the event of a data breach

 

We take appropriate measures to ensure that Your data is safe, secure and stored appropriately, and that access to this data is strictly limited by any third parties. In the event of a data breach, We have put appropriate measures in place to deal with this issue. If the security of Your data is ever compromised, We will notify You and an applicable regulator of a security breach of this within 72 hours, via this privacy document. Whilst We do not use Your email for marketing purposes, if You have supplied Your email to Us, if Your data has been subject to a security breach, We may use this to notify You.

Lauren Marie Studio is committed to the safety of Your information.

Terms and Conditions

The Terms and Conditions below are in reference to Lauren Marie Studio, who are referred to as ‘We’, ‘Us’ or ‘Our’ in these Terms and Conditions. We reserve the right to make changes or amend these terms and conditions at any time. A full copy of these Terms and Conditions can be found at www.laurenmariestudio.co.uk

Terms and conditions for items purchased online at www.laurenmariestudio.co.uk

The following Terms and Conditions are relevant to purchases made through the Lauren Marie Studio online shop.

Refunds and Exchanges

I hope You are happy with Your purchase from Lauren Marie Studio. If You are not, however, please contact Us at laurenmariestudio-ask@outlook.com, quoting Your order number.

We  accept returns on most items, please contact Us within 14 days of receipt of Your item to inform Us that You would like a refund.

Items must be returned in original, unused condition, with the original packaging within 30 days of receipt of item. You the buyer are responsible for return shipping costs and must obtain a proof of postage for Your own records.

Upon receipt of a returned item to Lauren Marie Studio, providing the item is in the original unused condition, We will be able to process a refund back to Your original payment method for the cost of goods. If the item is not returned in its original condition, You the buyer are responsible for loss of value.

We do not refund shipping fees, unless the item is faulty on arrival.

The following items cannot be returned or exchanged:

Custom or personalised orders

Digital items

 

When purchasing a digital item from Lauren Marie Studio, You agree to use the item for Your own personal use, and not for commercial use, unless previously agreed in writing with Us.

The item must not be shared, distributed, copied, edited and resold in any way.  For personal and non commercial use only.

Shipping and Delivery

There are different types of shipping times and costs for different products on our online shop, please check the product description for order processing time and shipping costs. 

 

Free delivery

2nd class Royal Mail, dispatched within 3-5 working days.

1st Class insured up to the value of the item, dispatched within 3-4 weeks. 

Signs and stationery: 48 hour working day courier, dispatched within 2-3 weeks

Bespoke wedding stationery varies in shipping time and cost, please contact Us at: lauren@laurenmariestudio.co.uk  to discuss. 

 

Wording

We ask you to supply Us with all correct copy, wording and imagery You require for Us to use, in order to complete Our bespoke services. You must check that the content You provide to Us is correct and accurate, We are not liable for any mistakes You make.

Refunds and cancellations for items which are hand painted or digital:

Once payment has been received and the design stage has commenced, no refund will be given should You wish to cancel. 

Postponement will act as a cancellation unless an agreement can be made in writing between us (Lauren Marie Studio) and You (the customer).

Delivery of goods

The estimated processing time for Your order will be confirmed in the product description, please check this at the time of booking. Should there be any changes to this time, for reasons outside of Our control, We will notify you at the earliest possible time.

 

Faults to the physical product

On the rare occasion that a fault may occur, We will endeavour to do everything possible to resolve the problem. Upon arrival of Your goods, You have 24 hours to notify Us of any faults with the design or finished product. A notification after this time may hinder You from receiving replacement goods in adequate time, and goods may be subject to closer examination before agreeing a replacement.

Liability

We, Lauren Marie Studio, are not liable for any loss or damage to Your product once it has been dispatched. We accept no responsibility for any faults or damages to goods should be deem this to have been intentional or created by ‘adjusting’ the product We have provided. We are not liable for any actions by third parties on Our website.

 

Intellectual property

We remain the sole owner of all content and designs We create. All designs are covered by intellectual property and the copyright remains with Us. When You purchase content or designs by Us, You become of the owner of the physical product sold to You, but not the design nor license to reproduce this design. You agree that You will not reproduce, share, modify such artwork or sell for commercial profit or financial gain.

Digital designs

When purchasing a digital file of content or design by Lauren Marie Studio, You hereby agree not to reproduce, share, modify for any reason other than agreed at the time of purchase. You must not sell for commercial profit or financial gain or modify the design in question to remove any logo, signature or watermark that states it is Uur intellectual property.

Our full Privacy Policy can be found above.

 Social Media Contests

Sometimes We may host giveaways or contests on Instagram, Twitter or Facebook. These contests are not endorsed or affiliated by any social media platform. All entrants must be based in the UK. 

 

If You choose to enter any contest or giveaway by Lauren Marie Studio, You agree not to:

 

a) Create multiple accounts in order to enter the contest more than once. This could result in Your accounts being suspended, and if You use multiple accounts to enter our contest, Your entries will not be legible.  

b) Post multiple versions of the tweet and giveaway information (either identical or near duplicate). 

c) Add the associated hashtag (if applicable) to any tweets where this may be irrelevant. This could lead to violation of Twitter rules and regulations.

Acceptance of Terms and Conditions

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